FAQ

1. Do you charge a delivery fee? What is the order minimum?

No, we do not charge a delivery fee. The order minimum is $65.00 + gst for commercial addresses. For residential based catering businesses, order minimum is $150.00 +gst.

2. What is the order cut off time?

Our main cut off is 4pm for next day delivery on weekdays. On Sundays the cut off is 1pm for delivery on the next working days. Public Holiday cut off times do very. Please check our ordering website for updates on each specific Public Holiday.

Note some products do have earlier cut off times. Main products with early cut off are Gourmet Desserts that have 1pm cut off on weekdays. Sandwiches and Wraps have a 2pm cut off.

3. Which areas to do you deliver to? What time can we expected delivery?

a) Sydney metropolitan area – All products are available across the wider Sydney metropolitan area. Most areas are serviced daily. Delivery times vary for each suburbs with all deliveries completed between 4.30 am and 11 am. Please contact us for specific details related to your location.

b) Newcastle region, Central Coast and Southern Highlands – We have limted deliveries days to these regions. Please contact our office for details.

c) All Other regions – We can send via overnight courier a limited range of products that do not require refrigeration and can travel safely with a courier. Please contact us for further details.

4. What days do you deliver?

Our delivery days are Monday to Friday.

5. Can you deliver securely outside of trading hours?

Providing us with a key and specific delivery instructions enables us to place the delivery in your allocated “safe place”. For security reasons, any keys issued to us are issued a number and we do not write your business name or address on any key tags.

If we deliver outside of trading hours and do not have key access, our driver will put it the safest possible location. We cannot accept responsibility for any item that is subsequently stolen or damaged.

6. My online order shows status of submitted. What does this mean?

When you confirm and send your Online order it will be status of “Submitted”. We will then download to our accounting system and change status to “Invoiced”. Your order will then be processed and delivered to you.

7. How can I pay for my order?

Payment is accepted by the following methods –

• Credit Card payments in advance of delivery. Surcharge of 1.5% applies for payment by Visa, Mastercard and  1.9% TO American Express. Please contact our office to organise for payment via credit card.
• 7 Day account to approved customers. Click Here to download credit application. Accounts can be settled via weekly charge to your nominated Credit Card or Bank Account or EFT Transfer to our account.

8. Do you supply the general public?

No, we only supply customers in the food industry.